Our Online Returns Policy
You can return products bought online or in-store if unsuitable within 30 days of receiving them.
Sale items or reduced items must be returned within 14 days. Items must be returned to us in the original condition, with labels, unsoiled and unused.
All product returns are at the cost of the customer unless we have sent the wrong item or it is faulty.
Please package your item carefully to prevent it from being damaged in transit.
In the case of a promotional offer, any free gifts must be returned with the purchased items to obtain a full refund. If free gifts are not returned, the RRP will be deducted from your
refund.
Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Royal Mail £5.00
Return your parcel with Royal Mail using their convenient drop off service.
Simply book in your return online at : http://www.royalmail.com/track-my-return/create/7400 (Please use your 5 digit order number from your order confirmation email.)
This service is for returns only and comes at a charge of £5. This cost will be deducted from your total refund amount once we have received your item back. Please note, original shipping charges are non-refundable.
A returns label will be emailed to you to print off from Royal Mail. Please package your item securely, enclose a completed R&R Country returns form, then take the parcel to your nearest Royal Mail Post Office.
Locate your nearest point here: https://www.postoffice.co.uk/branch-finder
Please note, returns can be no heavier than 20kg and must be within Royal Mail's dimensions.
Please refrain from applying postal stickers or packaging tape directly onto the original packaging of products (footwear boxes, rug bags, product boxes etc). In the event these terms are not adhered to and considerable damage is caused to the packaging, we will have to deduct money from your refund.
Refunds will be processed within 14 days of us receiving the items back.
Please note, sale and full price saddles have a return period of 14 days from the date of receipt.
InPost Lockers £5.00
Return your parcel using InPost Lockers. Most lockers are available 24/7, and can be found at your local supermarket, train station or convenience store. Just make sure to double-check if there’s space before you drop off your return.
This service is for returns only and comes at a charge of £5. This cost will be deducted from your total refund amount once we have received your item back. Please note, original shipping charges are non-refundable.
Click here to generate your InPost Locker QR code.
How do I use InPost for my return?
1. Click the InPost link above to create a QR code.
2. At the locker, scan the code from your phone. If you’re at a locker, you will get the option to choose your locker size. For shops, show the staff member your QR code to scan, and hand your parcel over.
3. Pop your parcel inside your locker, or hand it to the staff member. Job done. Psst: remember to put all items from the same order in one parcel. InPost will take care of the labels. The max. parcel size is 41cm x 38cm x 64cm.
How long will my InPost return take?
They aim to deliver all returns within 2-5 working days. You can track your return using this link.
Do I need to print a label when returning a parcel?
No. They will send you a QR code which you can simply scan at the locker to drop off your parcel. The courier will add the label when they pick it up.
DPD Collection £20.00
The £20.00 fee will be taken upfront in order to book this service. Please call us on 01757 633950 or email us at info@randrcountry.co.uk to book your collection. Collections can be arranged for any weekday, from an address to suit you. DPD will text or email you on the day with an hour collection slot. This service should only be used when returning items for a refund, if they are too large to be returned with Royal Mail or DPD Drop Off services. Please note, this service is for DPD mainland UK only.
Online Sale Items
Sale items or reduced items, purchased online, must be returned within 14 days. Items must be returned to us in the original condition, with labels, unsoiled and unused.
Exceptions/non-returnable items
We cannot accept returns of the following types of products: perishable goods (such as food and medicines), bespoke or custom-made items, certain items that cannot be returned for safety and/or hygiene reasons. Unfortunately, we cannot accept returns on in-store or online gift cards.
Exchanges
If you are looking to exchange any items recently ordered, simply follow the returns process above to obtain a refund and place a new order online for the item(s) you require.
We aim to process refunds for unwanted items as soon as we receive the returned item. If you would like to place your new order before you receive your refund this will secure the stock for your order and you will receive your new items faster.
Alternatively, you can exchange any item ordered online in either our Selby or Melton Mowbray stores, just bring along your receipt and returns forms and we can process your exchange on the same day, subject to stock availability.
Our returns address is:
R&R Country Ltd
Hull Road
Hemingbrough
Selby
North Yorkshire
YO8 6QJ
Returning Instore
Alternatively you may return your goods to one of our stores within 30 days, please bring your invoice with you in order to receive a refund.
International Returns
Looking to return your item from an international destination?
International returns need to be arranged independently, we strongly recommend you obtain the relevant insurance/cover.
Please note, our returns policy still applies to international orders.
Our return address is:
R&R Country
Hull Road
Hemingbrough
Selby
YO8 6QJ
Faulty Returns
Please inspect your items immediately upon receipt. If you are unsatisfied with the quality of your goods or think an item may have a fault or have been sent in error, please contact us straight away so we can assess the issue and make it right. Please email:info@randrcountry.co.ukor phone 01757 633950.
If an item is being returned due to it being faulty, R&R Country will refund the postage costs incurred for returning the item. Under the Consumer Rights Act of 2015 you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this right is limited to 30 days from the date you took ownership of the goods, or 14 days for sale items, (this could be the date of purchase or the date the goods were delivered to you - whichever is later). After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement
Please note, faulty clippers and trimmers will need to be inspected before we can deem them faulty.
Please refer to the manufacturer for standard warranty terms and length on goods sold.
Why do we need your goods to be clean?
Repairs & Returns
Due to the health hazard and hygienic problems involved with horse and rider clothing and allied products is it regretted that we are unable to service or handle any equipment unless it is clean and dry.
(Health & safety work act 1974)
Please note: Goods must be cleaned before we will inspect them. If your item is returned to us without being cleaned, we will charge to post the item back out to you.
Products
Please note that although every effort is made to ensure images used on our website match the product, due to different monitor/screen calibrations, colours may vary from actual product colours shown on your computer or device.